OUR STANDARD SHIPPING RATES:
** Estimated In-Transit Time Upon Shipment Creation. Does not include the standard order processing time of 24 hours. Please note that business days do not include Saturdays, Sundays, or US Holidays.
For Domestic and International orders, we use USPS, UPS or FEDEX.
Standard Domestic Shipping
3 -7 Business Days**
8 - 25 Business Days**
How Do I Know If My Order Has Shipped?
When your order is placed, you will receive an automatic confirmation sent to the email address provided within your order. Your order will be processed within 24 hours, and when it's ready to leave our Distribution Center you will receive a second email with tracking information for your shipment.
Note: Receipt of a shipping confirmation email is your notification that your package is ready to depart our Distribution Center, but does not necessarily mean that the carrier has picked up the package. Please use the tracking information provided in your email notification for updates directly from the carrier on pick up, in-transit locations, delivery date estimate, and final delivery confirmation of your package.
Do You Ship Internationally?
Yes, we ship our products to many countries around the world. The shipping prices on our website are set to USD by default, and the conversion rate will depend on your native currency and the credit card provider used to fund the purchase.
NOTE: International orders may be subject to variable customs fees charged by the destination country’s government. Unfortunately, we have no control over these additional customs fees imposed on your shipment, as these charges are completely independent of EBkicks. Please understand that we cannot be held responsible for any additional charges the destination country may impart on your package.
Shipping fees are non-refundable unless you have received a damaged item and would like to return it. To report a damaged item, please use the following process to initiate a return:
- Take a photo of the item that clearly indicates areas of damage
- Email the photo to our Customer Care team at customerservice@EBkicks.com, including a description of the damaged item and your original order number
- A Customer Care team member will assess the damage upon receipt of your email and will be in contact with you to determine the necessary solution
Can I Update My Address After My Order Has Been Submitted?
Unfortunately, once your order has been successfully submitted we are unable to make adjustments. We recommend that you contact your local USPS directly to request a change in address, or to schedule a package pick up. If your package comes back to us due to inefficient address, we will refund you the product amount minus the shipping cost.