OUR STANDARD SHIPPING RATES:
For Domestic and International orders, we use USPS.
|Standard Domestic Shipping||4-5 Business Days**|
|Standard International||8- 25 Business Days**|
When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to leave our Distribution Center you will receive a second email with tracking information for your shipment.
Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Distribution Center. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.
Do You ship Internationally?
Yes we ship internationally, the default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on the transaction.
NOTE: International orders are subject to being charged customs fees by the destination country’s government. We have no control over how much you are charged for customs and the fees are completely independent of EBkicks. Please understand that we cannot be held responsible for any additional charges the destination country imposes on you.
Shipping fees are non-refundable unless you have received a damaged item and would like to return it. To report a damaged item, please use the following process before returning:
Take a photo of the item which clearly displays the damage and email the photo to our Customer Care team CustomerCare@ebkicks.com
Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.