Shipping

OUR STANDARD SHIPPING RATES:

Domestic Shipping

For Domestic and International orders, we use USPS.

 

Standard Domestic Shipping 4-5 Business Days**
 
International Shipping
 
Standard International  8- 15  Business Days**
 
 
** In-Transit Time - Does not include standard processing time 24 hours. Business days do not include Saturdays, Sundays, or US Holidays. 
 
How Do I know If my Order has shipped?

When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to leave our Distribution Center you will receive a second email with tracking information for your shipment. 

Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Distribution Center. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.

 

Do You ship Internationally?

Yes we ship internationally, the default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on the transaction. 

In some instances, delivery may be delayed depending on your country's customs. We EBkicks and the carrier do not have control over how long customs deem fit to hold a package. In addition, certain countries may apply tariffs after the package is accepted. We suggest checking with your local post office to find out if that applies to you as Fashion Nova does not cover additional customs fee charges. Ebkicks  is not responsible for applicable customs fees, import duties, taxes, or any other charges.

Do You Refund shipping fees?

Shipping fees are non-refundable unless you have received a damaged item and would like to return it. To report a damaged item, please use the following process before returning:

Take a photo of the item which clearly displays the damage and email the photo to our Customer Care team CustomerCare@ebkicks.com along with a description of the damaged item and your order number.

Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.

Unfortunately, we are unable to make adjustments to an order once it has been submitted, we suggest to contact your local USPS to see if you can change the address or schedule a pick up.